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Returns & exchanges

Return Policy
We are always happy to help, so if your purchased item is not right we will happily exchange or refund your order. Please take the time to familiarise yourself with our returns terms and conditions before making a purchase online.
Happy shopping!

  • Items must be returned within 14 business days
  • Items must not be worn, altered or washed
  • Items must have all tags attached
  • Postage charges are not refundable 


  • email with your intent to return and using order number as a reference 
  • Complete the return form received with your order or download a copy here and securely repackage your item.
  • send your return to - 
  • Ketz-ke Online 
  • c/o Jenny D Agencies
  • 20 Tiri Rd 
  • Milford 
  • Auckland 0620

Ship your package using  a traceable method to ensure a safe and documented delivery nb: Ketz-ke can not take responsibility for missing incoming deliveries
You will receive an email once your return has been received and processed. Please allow 5 business days from the time we receive your return for it to be processed.

Exchanges | Need a different size or colour?
In order to serve you efficiently with your exchange request, you will get the right size or colour faster if you simply place a second order on line. Once we receive your return, we will credit your credit card immediately. Alternatively, you can also choose to send back your garment and once received, we will dispatch out your right size or colour straight away if it is available.

Have any Questions? Get in touch we are happy to help



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